Services

SOS Services

Smart! Prepaid, Flex Jr., Choice, and Select customers experiencing an emergency have several options available to get in contact with family, friends, and/or loved ones.

CREDIT ADVANCE

Description: Customers can request a $2 credit advance from Smart. Loan will be repaid automatically upon your next recharge.
Requirements: Credit balance of $0.03 or less.
Instructions: Send a text to CALL (2255), in the body of the message type LOAN.

DATA ADVANCE

Description: Customers can request a 175MB data advance from Smart. $2 will be repaid automatically upon your next recharge.
Requirements: Credit balance of $0.03 or less and data balance of 25MB or less.
Instructions: Send a text to CALL (2255), in the body of the message type DATA.

CALL ME

Description: Send a FREE text message to any Smart or DigiCell number with the phrase: “Please call me at (your phone number).” Customers can send two call me requests per day.
Requirements: Credit balance of $0.03 or less.
Instructions: Send a text to CALL (2255), in the body of the message type the recipient’s phone number with 501 in front (Example: 501670####).

RECHARGE ME

Description: Send a FREE text message to any Smart or DigiCell number with the phrase: “Please recharge me.” Customers can send five recharge me requests per day.
Requirements: Credit balance of $0.03 or less.
Instructions: Send a text to CALL (2255), in the body of the message type recharge (space) 501 + your phone number (Example: recharge 501660####).

COLLECT CALL

Description: Customers can make collect calls to another party, and have that party billed for the duration of the call. Regular rates apply.
There are no restrictions or requirements to place a collect call, customers on all our plans can make one.
Instructions: Dial 265 using your Smart phone and follow the instructions after placing the call.

International Postpaid Roaming

Smart postpaid customers can now use their mobile phone to make and receive calls and SMS while travelling to the USA, Jamaica, Barbados, Aruba and the Cayman Islands. Signing up for the service is quick and easy. All Smart postpaid customers can sign up for this service.

Roaming Services must be activated prior to leaving the country. To activate Roaming on your post paid phone, visit any SMART showroom. A Deposit of $250 is required, and roaming is automatically deactivated upon returning to Belize. Upon returning to Belize, you may visit any showroom to then receive the unused portion of your roaming deposit, or you may leave instructions to apply it to your account.

SmartGO

Stay in touch with friends, family, and business associates while you are on the go with the convenience of an app. It’s easy, convenient and provides customers with the lowest international rates.

Customers with a SmartGO account are able to make or receive calls and send or receive texts from any number around the world. The person that the SmartGO customer is communicating with is not required to have the SmartGO app and can use either a mobile phone or fixed line.

Downloading

1. Download and install the SmartGO app from the Google Play store.
2. Register your account at the Smart Lounge, www.smart-bz.com, or at any showroom.
3. Activate your account: choose between SmartGO Roaming or SmartGO International options.
4. You will be assigned a NEW Smart number for the SmartGO service (your Belize mobile number will remain active on your device).
5. This service is currently available for Pre-paid customers only.

How it works

Recharge your account by adding credit via the SmartGO app using regular credit upload services: i.e. 3rd party recharge, Gimmedalla, ding.com, Gimmedalla.com, GoMobile, and Smart Lounge. Credit will expire 6 months after recharge date. Call or text any number around the world with the app using a WiFi or Mobile Data connection.

Making Calls

It’s easy! Simply give your friends, family, and business contacts your NEW Smart number and start making and receiving calls while connected to a WiFi or Mobile Data connection. You can also call forward your Belize mobile number to the SmartGO app. (Standard Call Forwarding fees apply).

Talk & Text Packages

SMARTGO ROAMING OPTION – Belizeans traveling abroad: GO Credit Rates (tax inclusive) Talk: $0.62 per minute SMS: $0.16 per text BUNDLE 1 $59.60 (tax inclusive) 100 minutes @ $0.51 per minute 100 SMS @ $0.09 per text BUNDLE 2 $101.25 (tax inclusive) 200 minutes @ $0.45 per minute 200 SMS @ $0.06 per text

Smart International Option

SMARTGO ROAMING OPTION – Belizeans living abroad can stay in touch with family and friends by downloading the app and calling any phone number in Belize at great international rates: VOIP Service Rate: $0.60 per minute SMS Rate: $0.16 per text

• Per second billing applies
• Charges for incoming calls and texts to your GO number do not apply.
• All prices in Belize Dollars

Recharging

Smart offers many easy options to add credit to your mobile phone. Choose the one that’s best for you!

Prepaid Cards

The traditional way to add value to your account!
You can purchase a prepaid card from any Smart showroom or certified prepaid card agent. For your convenience, prepaid cards are available for purchase in denominations of $5, $10, $20, $50, and $100.
Here’s how you can add credit to your account: After you’ve purchased your prepaid card, scratch the security strip off the back of the card to reveal your PIN number. Dial 120 + the PIN number and the denomination purchased will be added to your account.

3rd Party Recharge

Add credit to your friend’s Smart phone using a prepaid card!
Here’s how: After purchasing a prepaid card, simply dial 125 and follow the instructions!
This is also a built in feature found on the Smart App. Search for “Smart Belize” on Google Play or the App Store!

GimmeDalla

Send credit to your phone from any of our registered dealers countrywide!
Here’s how: Simply give the gimmedalla agent the phone number you want to send credit to and the dollar amount you’d like to purchase ($1 – $500). The agent will then transfer the amount to your account.
Once the transaction has been completed, you will receive a SMS confirming receipt of your recharge.

EZ Trans

Transfer credit to friends, family, and loved ones using our Prepaid, Flex Jr., Choice, or Select plans. It’s quick, easy, and FREE!
Here’s how: To transfer credit from one Smart phone to another, send a message to DALLA (32552). In the body of the message, type in 501 + the Smart number you want to transfer credit to, add a space, and type the dollar amount you want to send (e.g. 501660#### 10)
You can transfer up to $200 per month! This is also a built in feature found on the Smart App. Search for “Smart Belize” on Google Play or the App Store!

GoMobile

If you’re an Atlantic Bank customer and want to add credit to your Smart phone from your Savings or Checking account, Visa or MasterCard, you can now do so without having to visit the bank or any of our showrooms. You can add $2, $5, $10, $20 or $50 by following 2 easy steps:

1. Register your smart phone number at any Atlantic Bank office.
2. Dial GOABL (46225) from your phone and follow the automated attendant’s instructions. Make sure you have your password, bank account or credit card number. Once your transaction is successful, you will receive a confirmation SMS and the amount will be deducted from your bank account or charged to your credit card.

International Recharge Methods

Smart offers 3 easy ways for your family and friends abroad to add value to your account. Choose the option that’s most convenient for you from the following recharge methods:

1. Online – Visit www.ding.com and follow the on screen instructions. Credit can be purchased via credit card, debit card, or PayPal.
2. Retail Channels – Visit a retail store where *ding International Top-up service is available. Ask the cashier for a Smart Belize top-up and provide the phone number. Credit can be purchased by whatever payment methods are available.
3. Recharge Cards – Visit any Walgreens, CVS, Best Buy, Circle K or Rite Aid in the USA and ask for *ding International Recharge Card. Instructions are written on the back of the card. The card can be purchased by whatever payment methods are available.

Other Services

MISSED CALL ALERT

Description: Did your friend or a family member try to call you or send a text message while your phone was off or you were out of the service area? With Smart, you can get a text the moment you turn your phone back on!
Instructions: Send a text to 1234, in the body of the message type MCA.

FACEBOOK

Description: Update your Facebook status from your Smart phone via SMS; there’s no need to access the internet!
Registration: Log in to your Facebook account. Type www.facebook.com/mobile/# into your browser to be given your unique mail identifier (Example: unique594add@m.facebook.com). Send a text to FBOOK (32665), in the body of the message type REG (space) and your unique mail identifier (Example: REG unique594add).
Instructions: Send a text to FBOOK (32665), in the body enter the message you want as your Facebook status.

TWITTER

Description: Update your Twitter status and view your last three tweets on your Smart phone via SMS; there’s no need to access the internet!
Registration: Click on the “Register for Twitter” link. Enter your Twitter username and password and click “Allow.” Enter your phone number.
NOTE: If you had previously registered to twitter from your smart phone, unregister before proceeding with the registration update. To unregister, send unreg to 89338.
Instructions: Send a text to TWEET (89338), in the body enter the message you want as your tweet.
To get the latest 3 updates posted on your Twitter page (including from the people you follow); send a text to TWEET (89338), in the body of the message type GET.
To post a message to Smart’s Twitter page; send a text to TWEET (89338), in the body of the message type *(space) and the message you want to tweet.
To Logout: Send a SMS to TWEET (89338), in the body of the message type LOGOUT.

BIG UP

Description: Send your requests and shout-outs to your favorite radio stations with no hassle!
Instructions: Send a text to one of the following codes with your message in the body.