Services

SOS Services

Smart customers experiencing an emergency have several options available to get in contact with family, friends, and/or loved ones.

CREDIT ADVANCE

Description: Prepaid customers can request a $4 credit advance from Smart. $4.10 will be repaid automatically upon your next recharge. Loan expires in 5 days.
Requirements: Credit balance of $0.03 or less.
Instructions: Send a text to CALL (2255), in the body of the message type LOAN.

DATA ADVANCE

Description: Prepaid customers can request a 350MB data advance from Smart. $4.10 will be repaid automatically upon your next recharge. Loan expires in 5 days.
Requirements: Credit balance of $0.03 or less and data balance of 25MB or less.
Instructions: Send a text to CALL (2255), in the body of the message type DATA.

CALL ME

Description: Smart Prepaid, Flex Jr., Choice, and Select customers can send a FREE text message to any Smart or DigiCell number with the phrase: “Please call me at (your phone number).” Customers can send two call me requests per day.
Requirements: Credit balance of $0.03 or less.
Instructions: Send a text to CALL (2255), in the body of the message type the recipient’s phone number with 501 in front (Example: 501670####).

RECHARGE ME

Description: Smart Prepaid, Flex Jr., Choice, and Select customers can send a FREE text message to any Smart or DigiCell number with the phrase: “Please recharge me.” Customers can send five recharge me requests per day.
Requirements: Credit balance of $0.03 or less.
Instructions: Send a text to CALL (2255), in the body of the message type recharge (space) 501 + your phone number (Example: recharge 501660####).

COLLECT CALL

Description: Smart Prepaid, Flex Jr., Choice, and Select customers can make collect calls to another party, and have that party billed for the duration of the call. Regular rates apply.
There are no restrictions or requirements to place a collect call, customers on all our plans can make one.
Instructions: Dial 265 using your Smart phone and follow the instructions after placing the call.

Go Without Borders: Lowest Rates to Roam Abroad!

Roaming is a service provided by Smart which allows a 4G (UMTS) customer to automatically make and receive telephone calls, send and receive SMS, and use data services while travelling outside of Belize.
If you plan to use our roaming services, kindly visit the nearest Smart showroom. Our customer service team will ensure that you have the correct SIM and provision your phone for roaming.

Roaming as a Prepaid Customer
For prepaid customers, only prepaid credit can be used to roam.

Roaming as a Hybrid customer
Hybrid customers may choose to use prepaid credit or subscribe to postpaid roaming. If postpaid roaming is chosen, you will be required to pay a minimum security deposit of $50 at the nearest Smart office. Roaming usage will be limited to the amount of the deposit.

Roaming as a Postpaid Customer
Postpaid customers are required to subscribe to the roaming service and pay a minimum of $50 security deposit. All relevant (voice, SMS, and data) roaming charges will be invoiced and reflected in the upcoming month’s bill.

How to Make a Call While Roaming

1. To call Belize, hold down the 0 key until the “+” sign appears, then dial 501+7 digit Belize number.
   Example: To call 6611111 from the U.S., dial +5016611111
2. To call anywhere within the roaming country, dial the local number.
3. To call anywhere outside the roaming country, hold down the 0 key until the “+” sign appears, then dial the country code and phone number.
4. To call another Smart roamer, hold down the 0 key until the “+” sign appears, then dial 501+7 digit Belize number.
   Example: To call 6611111 from the U.S., dial +5016611111

NOTE: Same procedures apply when sending a SMS.

Access Numbers
Data Balance (text) 9666
Credit Balance (text) 122
Roaming Support (call) 466

While in Belize
Data Bundles (call) 7626

How to Purchase a Data Roaming Bundle

1. Before travelling out of Belize, dial ROAM (7626) to purchase one of the following data bundles.
2. If you are abroad and have credit on your phone, you can purchase data via the Smart App.
3. If you are abroad and do not have credit, you can use a credit card to purchase credit online. Visit the Smart Lounge or *ding (www.ding.com) to purchase credit and then use the Smart App to purchase data. OR ask someone locally to send you credit.

How to Check Balance?

• To check your data balance, send a free SMS to ZOOM (9666); in the body of the message type your phone number. You will be sent a SMS with your balance and expiration.
• To check your credit balance, send a free SMS to 122; in the body of the message type your phone number. You will be sent a SMS with your balance and expiration.

Tourist SIM

Explore & Share while in Belize! Travellers visiting from abroad can get their very own local number and enjoy Calls + Text + Data! It’s cheaper than roaming!

$70 worth of talk-time can be used to make calls to any destination (per minute rates vary by country); it can also be used to purchase SMS Bundles and Data Packages. SMS can be used to text locally and internationally. Visit the nearest Smart office to purchase your SIM! Store locations, opening hours, and phone numbers can be found HERE!

Recharging

Smart offers many easy options to add credit to your mobile phone. Choose the one that’s best for you!

GIMMEDALLA

Send credit to your phone from any of our registered dealers countrywide!
Here’s how: Simply give the gimmedalla agent the phone number you want to send credit to and the dollar amount you’d like to purchase ($1 – $500). The agent will then transfer the amount to your account.
Once the transaction has been completed, you will receive a SMS confirming receipt of your recharge.
Credit can also be purchased using our Online GimmeDalla Portal; to do so CLICK HERE!

PREPAID CARDS

The traditional way to add value to your account!
You can purchase a prepaid card from any Smart showroom or certified prepaid card agent. For your convenience, prepaid cards are available for purchase in denominations of $5, $10, $20, $50, and $100.
Here’s how you can add credit to your account: After you’ve purchased your prepaid card, scratch the security strip off the back of the card to reveal your PIN number. Dial 120 + the PIN number and the denomination purchased will be added to your account.

3rd PARTY RECHARGE

Add credit to your friend’s Smart phone using a prepaid card!
Here’s how: After purchasing a prepaid card, simply dial 125 and follow the instructions!
This is also a built in feature found on the Smart App. Search for “Smart Belize” on Google Play or the App Store!

EZ TRANS

Customers on our Prepaid, Flex Jr., Choice, and Select plans can transfer credit to friends, family, and loved ones for only $0.15 (+GST). It’s quick and easy!
Here’s how: To transfer credit from one Smart phone to another, send a message to DALLA (32552). In the body of the message, type in the Smart number you want to transfer credit to, add a space, and type the dollar amount you want to send (e.g. 660#### 10)
You can transfer whole dollar amounts from $1 to $200 per month! This is also a built in feature found on the Smart App. Search for “Smart Belize” on Google Play or the App Store!

GOMOBILE

If you’re an Atlantic Bank customer and want to add credit to your Smart phone from your Savings or Checking account, Visa or MasterCard, you can now do so without having to visit the bank or any of our showrooms. You can add $2, $5, $10, $20 or $50 by following 2 easy steps:

1. Register your smart phone number at any Atlantic Bank office.
2. Dial GOABL (46225) from your phone and follow the automated attendant’s instructions. Make sure you have your password, bank account or credit card number. Once your transaction is successful, you will receive a confirmation SMS and the amount will be deducted from your bank account or charged to your credit card.

INTERNATIONAL RECHARGE METHODS

Smart offers 3 easy ways for your family and friends abroad to add value to your account. Choose the option that’s most convenient for you from the following recharge methods:

1. Online – Visit our Online GimmeDalla Portal and follow the on-screen instructions. Credit can be purchased via credit card, debit card, or PayPal.
2. Retail Channels – Visit a retail store where *ding International Top-up service is available. Ask the cashier for a Smart Belize top-up and provide the phone number. Credit can be purchased by whatever payment methods are available.
3. Recharge Cards – Visit any Walgreens, CVS, Best Buy, Circle K or Rite Aid in the USA and ask for *ding International Recharge Card. Instructions are written on the back of the card. The card can be purchased by whatever payment methods are available.

Other Services

Flex Bundles

Prepaid, Flex Jr., Choice, and Select customers can purchase a combination talk, text, and/or data package with Primary or Promotional credit by dialing FLEX (3539)!

MISSED CALL ALERT

Description: Did your friend or a family member try to call you or send a text message while your phone was off or you were out of the service area? With Smart, you can get a text the moment you turn your phone back on!
Instructions: Send a text to 1234, in the body of the message type MCA.

FACEBOOK

Description: Update your Facebook status from your Smart phone via SMS; there’s no need to access the internet!
Registration: Log in to your Facebook account. Type www.facebook.com/mobile/# into your browser to be given your unique mail identifier (Example: unique594add@m.facebook.com). Send a text to FBOOK (32665), in the body of the message type REG (space) and your unique mail identifier (Example: REG unique594add).
Instructions: Send a text to FBOOK (32665), in the body enter the message you want as your Facebook status.

TWITTER

Description: Update your Twitter status and view your last three tweets on your Smart phone via SMS; there’s no need to access the internet!
Registration: Click on the “Register for Twitter” link. Enter your Twitter username and password and click “Allow.” Enter your phone number.
NOTE: If you had previously registered to twitter from your smart phone, unregister before proceeding with the registration update. To unregister, send unreg to 89338.
Instructions: Send a text to TWEET (89338), in the body enter the message you want as your tweet.
To get the latest 3 updates posted on your Twitter page (including from the people you follow); send a text to TWEET (89338), in the body of the message type GET.
To post a message to Smart’s Twitter page; send a text to TWEET (89338), in the body of the message type *(space) and the message you want to tweet.
To Logout: Send a SMS to TWEET (89338), in the body of the message type LOGOUT.

BIG UP

Description: Send your requests and shout-outs to your favorite radio stations with no hassle!
Instructions: Send a text to one of the following codes with your message in the body.