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What is Credit Advance ?

 

 The credit advance (loan) offers Smart prepaid and Hybrid customers the ability to receive prepaid credit ahead of time, which they can repay upon their next credit recharge 

 

FAQ

Common Questions

 The credit advance (loan) offers Smart prepaid, Flex Jr, Choice, and Select customers the ability to receive prepaid credit ahead of time, which they can repay upon their next credit recharge. 

 Qualifications for Prepaid, Flex Jr, Choice, and Select customers are: 

• Must be a Smart user for at least 2 months. 

• Do not have an outstanding unpaid loan 

• Have made a minimum monthly recharge of $1 

 A customer has the option to request a loan from one of three available choices: 

• Send text message to code ‘2255’ and enter ‘loan’ in the body of the message. 

• Dial *100#, Select (4- SOS), Select (1-Credit Loan), Select (1-To Confirm). 

• Using the Smart Belize app (which can be downloaded from the Play Store or App Store). 

 A Smart mobile customer will be given four options based on their monthly upload. 

 

 The credit loan expiration is as follows: 

 Credit loaned 

Expiration 

$4.00 

15 days 

$5.00 

15 days 

$10.00 

30 days 

$15.00 

30 days 

The table below displays how a customer can qualify for a higher credit advance.

 

Credit loaned

Customer Lifecycle

Minimum monthly recharge (Previous Month)

$4.00

At least 2 months as a Smart User

None

$5.00

At least 3 months as a Smart User

$7-$14

$10.00

At least 6 months as a Smart User

$15-$24

$15.00

At least 6 months as a Smart User

$25-above

 The advance value for each customer will differ based on their profile, including factors such as their lifecycle, monthly recharge, and a credit balance of 3 cents or less in their account. 

 

Common Questions

A customer cannot obtain another loan while they still have an outstanding loan that hasn’t been paid off.

 

 Once a customer has a loan, the credit will be deducted from every upload from their prepaid credit uploads accordingly until the loan is paid off. 

Each time the service is utilized by the customer, a service fee + GST will be incurred. 

Loan Amount  

Fee (7.5%)  GST (12.5%)  

 Total amount   paid by customer 

Credit loan allocated to Prepaid Primary Balance 

$4.00 

0.10 

$4.10 

$4.00 

$5.00 

0.42 

$5.42 

$5.00 

$10.00 

0.84 

$10.84 

$10.00 

$15.00 

1.27 

$16.27 

$15.00 

No credit is necessary for a customer to apply for the advance. 

No, advances does not qualify for that promotion. 

You can check if you have an outstanding loan balance by one of the available choices. 

• Send text message to code ‘2255’ and enter ‘Bal’ in the body of the message. 

• Dial *100#, Select (4- SOS) then Select (2-Loan Balance). 

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