The Device section of our website is kept up-to-date with a list of phones we usually keep in stock.
CLICK HERE for pictures, prices, and specs. If we are currently running a sale, the promotional prices will be reflected
Regrettably, we do not have any Trade-In / Upgrade promotion currently ongoing or planned for the near future.

Regrettably, Smart does not offer the option to purchase a phone on payment plan.

It costs $25 to have your phone programmed with a Smart phone number. If your phone requires a SIM, there is an additional cost of $15 for the SIM.

To sign up for our Prepaid service, all you’ll have to bring with you is an ID. To sign up for our Postpaid service, you will be required to bring in an ID, an utility bill, and two-months’ deposit.

NOTE: Phones bought from us already come with phone numbers pre-installed. No additional payment is required.

Yes, you can have more than one number registered in your name.

Customers with Smart phone numbers registered in their name will not be charged anything to change it or transfer it to a new phone. All you’ll have to do is visit your nearest Smart showroom with an ID.

Our system automatically deactivates Prepaid phone numbers after three months of inactivity. A number is considered inactive if no calls are made.

After a number has been deactivated it is usually recycled in our system and could potentially be redistributed. However, if the number is still available, there will be no charge to reregister it in your name and reprogram it to your phone. If it has been redistributed, you will need to purchase a new Smart phone number; the cost is $25.

Yes, if the phone number is registered in your name, you can visit the nearest Smart showroom with an ID and request to have the line suspended until your phone has been found/returned or until you purchase a new one.

If the phone number is not registered in your name, you’ll need to bring in a copy of the owner’s ID and a written letter authorizing you to suspend the line on their behalf.

Additionally, if the phone was bought from Smart, we can ask our customer service representatives countrywide to be on the lookout for it should it ever turn up in one of our showrooms.

Your phone will need to be brought in unlocked. If it’s a CDMA phone, it will need to be CDMA 800/850 MHz and should be able to connect to LTE band-13. If it’s a GSM / UMTS phone, it will need to be UMTS band-5.

NOTE: If you are purchasing a phone from the U.S., phones made for the Verizon network work best.

Yes, it will work on our network if it connects to the UMTS band-5 frequency.

NOTE: We recently launched a new UMTS network that will enable us to program phones that only use SIM cards to access our network. However, we are still in the early stages of development and coverage is currently limited to all major highways and towns with expanded coverage in Belize City, San Pedro, San Ignacio, and Santa Elena. Ask our representatives for coverage details.

We can only unlock iPhone versions 4 and up. It costs $50 to unlock an iPhone 4 and $150 to unlock iPhone versions 5-X.

All other types of devices will need to be taken to an electronics store that provides unlocking services.

All sales are final.

However, all Smart phones are under a three month LIMITED WARRANTY. If the phone has a factory defect, we can have it replaced or repaired in accordance with the terms listed below:

Smart warrants that the device sold performs according to industry standards TIA/EIA–98-D and under normal network operational conditions will be able to receive and originate communications services in accordance with its respective capability.

SMART by way of its authorized Service Centers, makes a commitment to repair or exchange at its sole discretion and without any liability, the eligible devices.

Repair times will be determined by the type of fault of the device.

ELIGIBILITY

• The device must be under the warranty period stated in the original receipt.
• Only handsets purchased directly from Smart through its Showrooms or Authorized Dealers are covered.
• Warranty coverage applies to the original buyer of the handset upon presentation of original receipt and proper identification.
• Phones must be returned in their original boxes with all components and accessories (phone, charger, battery, etc), in as new conditions.

EXCEPTIONS
This limited warranty does not cover and is void with respect to the following:

• This limited warranty is not transferable to any third party, including but not limited to any subsequent purchaser or owner of the Product.
• Handsets subjected to physical neglect, misuse, water damage, wear and tear and the like, and which have the serial number removed, defaced, altered or made illegible, are not covered under this warranty or any other.
• Normal wear and tear damages are not covered by this warranty.
• Displays, Keypads, Earpieces, microphones, cameras and accessories like batteries or chargers are not covered under this limited warranty.
• This limited warranty does not cover complimentary, rented, lost or stolen phones or phones brought by customers.
• Handsets which has been opened, repaired, modified or altered are not covered.
• Any other conditions that are not included or detailed at the eligibility clause of this warranty.

Regrettably, we do not sell accessories nor do we do phone repairs.

Go to Settings > Mobile Network > Access Point Names
“Name” should be set to smart and “APN” should be set to smart.com.bz

Only our Pantech phones and the Motorola Moto G4 support hotspot; the rest of our stock are from the U.S. and the feature is locked to the network we acquired them from.

MiFi are small, portable devices used to create an internet hotspot. It can provide 8-10 WiFi-capable devices (within a 20 foot radius) with a 4G LTE internet connection. The username and password for the MiFi scrolls across the screen, all you have to do to gain access is to turn on your Wi-Fi and connect to it.

Our MiFi connect to our 4G LTE network, so internet is not unlimited. CLICK HERE for the data packages we offer, instructions on how to purchase data for your MiFi, and how to check your data balance.

We have two MiFi models available for purchase, the Novatel Jetpack 5510L (CLICK HERE for its price and specs) and the Ellipsis Jetpack MHS700L (CLICK HERE for its price and specs).

To resolve this issue, kindly locate “Call Settings” on your device. Check to make sure that “Assisted Dialing” is disabled and “Long Distance Call Setting” is deactivated.

To resolve this issue, kindly locate “Call Settings” on your device. Check to make sure that “Assisted Dialing” is disabled and “Long Distance Call Setting” is deactivated.