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SMART COM (BELIZE) LTD.
Technician - Enterprise Business Unit

PRIMARY OBJECTIVE:

Provide support for the design, planning, delivery and maintenance of business solutions aimed at the Enterprise and entrepreneurial market; work closely with the IT and Network Services Departments in the design and implementation of solutions that connect to the Company’s IT and wireless networks; assist with project management and IT and TDM technologies.

RESPONSIBILITIES:

  • Work closely with the Sr. Manager, Engineer and Sales Team to assess and arrive at optimal and cost effective solutions for customers.
  • Design and plan technical solutions along with Engineer to meet the needs of customers and provide the connectivity required to provide the services to the customer.
  • Participate in installations, attend to faults and perform after hours support when the circumstances require it.
  • Meet with external partners to identify and have the last “last mile” to the customer’s premises installed, tested and functional. Liaise with partners and Engineer for timely delivery.
  • Conduct site surveys prior to customer installation and provide detailed report on all equipment, materials needed.
  • Follow up with Engineer, Network and IT personnel for the provision and activation of the Speednet component of the solution, once a works order has been issued for provision of the services by them.
  • Be responsible for the installation, monitoring of installations, maintenance and support for pbx, Internet and Dedicated Lines.
  • Be responsible for the proper operation and ongoing maintenance of the network, equipment and services delivered to customers.
  • Attend to customer complaints and faults; monitor performance of the service being provided.

QUALIFICATIONS:

  • An Associate Degree in Information Technology with at least 2 years’ experience in related field. Bachelor’s degree in IT would be an asset.
  • Must reside in Belize City or surrounding areas of employment.
  • Have a driver's permit class A (Private motor vehicle).

SKILLS/EXPERIENCE:

  • Bi-lingual English – Spanish.
  • Excellent Analytical Skills.
  • Possess good interpersonal and communication skills.
  • Team player with ability to multi-task and efficiently meet deadlines.
  • Ability to gather data, compile information and prepare reports.

Interested persons should send a letter of application along with their Curriculum Vitae and letters of reference by Thursday, October 11th, 2018 to:

Human Resources
2 ½ Miles Phillip Goldson Highway
Belize City, Belize
or email to: hrdepartment@speednet-wireless.com